WFM for Team Leaders Online Training Course

This course is not instructor-led, enabling Team Leaders to work through the topics at their own pace. The topics have been structured in a ‘Why, What, How, Now’ framework. These four content touchpoints guide learners through a logical process of understanding workforce management as Team Leaders.

Duration: Self-Paced Learning + Live Virtual Sessions

Price: $850.00 per person (excl. GST)

Location: 100% Online

Workforce Management Essentials Training Course

The Workforce Management Essentials Training course is designed to teach the foundations of forecasting, scheduling, and real-time management. This comprehensive course covers critical workforce management (WFM) principles and applications, ensuring participants gain the essential skills needed to understand and implement best practice theory.

When: 10 Mar 2026, 12 May 2026

Duration: 3 days

Price: $2,600.00 per person (excl. GST)

Location: 100% Online

Workforce Management For Real Time Analysts Course

The Workforce Management for Real-Time Analysts Course is designed to equip participants with the tools and techniques needed to make better workforce decisions, enhance planning efficiency, and improve the customer experience. This one-day course provides a comprehensive understanding of real-time workforce management, focusing on key principles and practical applications.

When: 22 Apr 2026

Duration: 1 day

Price: $600.00 per person (excl. GST)

Location: 100% Online

Aspect Workforce Enterprise Forecasting Skills Assessment

This skill assessment focuses on validating and assessing your forecaster-specific knowledge of Aspect Workforce Enterprise software.
This assessment covers all parts of the Aspect Workforce Enterprise Full Skills Assessment you would typically use in your role as a forecaster. This is a self-paced assessment.

Duration: 1 hour

Price: $100.00 per person (excl. GST)

Location: 100% Online

Aspect Workforce Enterprise Full Skills Assessment

In this assessment, we provide a full assessment of all parts of the Aspect Workforce Enterprise software that you would typically use to operate as a highly skilled user of the software. This is a self-paced assessment.

Duration: 2 hours

Price: $150.00 per person (excl. GST)

Location: 100% Online

Aspect Workforce Enterprise Real-time Analyst Skills Assessment

This skill assessment focuses on validating and assessing your real-time analyst specific knowledge of the Aspect Workforce Enterprise software.
This assessment covers all parts of the Aspect Workforce Enterprise software you would typically use daily in your role as a real-time analyst. This is a self-paced assessment.

Duration: 1 hour

Price: $100.00 per person (excl. GST)

Location: 100% Online

Aspect Workforce Enterprise Scheduling Skills Assessment

This skill assessment focuses on validating and assessing your scheduler-specific knowledge of the Aspect Workforce Enterprise software.
This assessment covers all parts of the Aspect Workforce Enterprise software you would typically use to operate as a scheduler. This is a self-paced assessment.

Duration: 1 hour

Price: $100.00 per person (excl. GST)

Location: 100% Online